Privacy Policy

Privacy Policy | Moivida.com

Last Updated: October 2025

Welcome to Moivida.com, a B2B healthcare marketplace operated by Moivida India (“Moivida”, “we”, “our”, “us”).

This Privacy Policy describes how we collect, use, store, and protect your information when you visit, register, or transact on our platform.
By using Moivida.com, you consent to the practices described herein.

1. Scope of This Policy

This Privacy Policy applies to:

  • All visitors, buyers, suppliers, and registered users (“Users”) on Moivida.com.

  • All services offered under Moivida.com including free listings, paid listings, inquiries, and promotions.

If you do not agree with this Policy, please refrain from accessing or using the platform.

2. Information We Collect

We collect personal, business, and technical information to deliver our services efficiently.

a. Information Provided by You

When you register, list products, or make an inquiry, we may collect:

  • Name and contact details (email, phone, address)

  • Company name, GST, PAN, or business registration details

  • Product information, catalog, or pricing data

  • Payment details (for paid listings or premium services)

  • Communication records, feedback, or reviews

b. Information Collected Automatically

When you browse our site, we may collect:

  • IP address, browser type, and device information

  • Date/time of visit, pages viewed, and session duration

  • Cookies, analytics data, and referral source

c. Third-Party Data

We may receive information about you from third parties such as:

  • Payment gateways

  • Advertising partners

  • Business verification agencies

3. How We Use Your Information

We use your data to:

  • Create and manage user accounts

  • Display supplier listings and respond to inquiries

  • Facilitate communication between buyers and suppliers

  • Process payments for premium listings

  • Send updates, promotions, and product recommendations

  • Improve platform performance, safety, and usability

  • Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to any third party.

4. Data Sharing and Disclosure

We may share limited user information with:

  1. Business Partners or Service Providers – for lead management, payments, or analytics.

  2. Buyers/Suppliers – when an inquiry, RFQ, or business request is initiated.

  3. Legal or Government Authorities – if required under law, court order, or to prevent fraud.

All third-party integrations (e.g., payment processors) comply with applicable data security standards.

5. Cookies and Tracking Technologies

  • Moivida uses cookies and similar tools to enhance your browsing experience and analyze usage patterns.

  • You can disable cookies in your browser settings, but some features of the site may not function properly.

Common uses include:

  • Remembering login sessions

  • Tracking user activity for analytics

  • Displaying personalized product recommendations

6. Data Storage and Security

We take reasonable security measures to protect user information from unauthorized access, alteration, or disclosure.

Our safeguards include:

  • Secure server hosting (SSL encryption)

  • Restricted access to personal data

  • Regular monitoring and security audits

However, no online platform is 100% secure, and Moivida cannot be held liable for any data loss, hacking, or unauthorized access beyond our control.

7. User Rights and Control

Users may:

  • Access and review their personal or business information.

  • Request correction or update of inaccurate details.

  • Request account deletion or data removal (subject to legal obligations).

  • Opt out of marketing or promotional emails.

To exercise these rights, email us at support@moivida.com.

8. Paid Services and Financial Data

  • For suppliers using paid listings, Moivida may collect payment data through secure third-party gateways (e.g., Razorpay, PayU, Stripe).

  • We do not store sensitive financial data such as credit card numbers or banking passwords.

  • All payment transactions are encrypted and handled in compliance with PCI-DSS standards.

9. Legal Basis for Processing (GDPR Reference)

For users from the EU or similar jurisdictions, we process data under the following lawful bases:

  • Contractual necessity (to deliver our services)

  • Legitimate business interest (marketing, analytics)

  • Legal obligation (tax and compliance)

  • Consent (for newsletters or promotional communication)

10. Third-Party Links

Moivida.com may contain links to third-party websites.
We are not responsible for the privacy practices, accuracy, or content of such external sites. Users are advised to review the policies of any third-party site before interacting.

11. Disclaimer and Limitation of Liability

While we strive for accuracy and security:

  • Moivida is not responsible for any misuse, misinformation, or incorrect data displayed by users.

  • Moivida is not liable for any loss, damage, or dispute arising from the use or sharing of user-generated information.

  • Users agree to use Moivida.com at their own discretion and risk.

12. Retention of Data

We retain user data as long as:

  • The account remains active, or

  • It is necessary for legal, tax, or audit purposes.

After deletion requests, residual data may persist in backup systems for a limited period.

13. Changes to This Privacy Policy

Moivida may update or modify this Privacy Policy at any time without prior notice.
Revised policies will be published on this page with an updated date. Continued use of the platform implies acceptance of the revised version.

14. Contact Information

For any privacy-related questions, requests, or grievances, please contact:

Moivida India
Email: support@moivida.com
Website: www.moivida.com
Address: Mumbai, Maharashtra, India

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